FREQUENTLY ASKED QUESTIONS


Delivery

Our normal delivery area is within 35 miles of the store. If you spend over $1000, delivery is free within that area. Under $1000, there is a $40 delivery charge. Deliveries outside of that area may be free depending on the amount purchased or there may be a charge. We do not deliver beyond 100 miles of the store. If you live further than 75 miles, you may pick up your purchase at our store.


Why don't you have sales?

We do not believe in marking up our prices so we can then put our furniture on sale. At Solid Oak Productions we keep our furniture at our “Everyday Value Price” so you don’t have to wait for sales. Our goal is to provide quailty furniture at a fair price. Sometimes we will markdown floor models that are damaged in some way or just haven’t sold well in order to make room for new inventory. And our prices only change when we have a price change from the manufacturer. Each year, during our business anniversary we offer a newsletter coupon as a way of saying “Thank You” for another year in business.


What woods do you carry besides oak?

While we do carry oak furniture, we also have Quartersawn Oak, Cherry, Brown Maple, Alder, Birch, Poplar, and Pine pieces. Also many of our oak pieces may be special ordered in other woods. Many stain options are available in different woods also.


Methods of Payment

Payments options include cash, check, or credit (VISA, Mastercard, or Discover). Solid Oak Productions, Inc. also offers 90-day or 6-month “same as cash” financing to qualified customers with approved credit.


Furniture Care Tips

Tips from one of our suppliers, The Country Woodshop

  • Maintain a humidity-controlled environment. Your home should be kept at 35-45% humidity range to prevent warping and cracking.
  • Keep table out of direct sunlight and away from heat sources such as fireplaces, ducts, and radiators.
  • Use coasters and trivets with non-scratching bottoms underneath glasses and serving dishes placed on your table.
  • Dust table often and carefully with a soft cloth following the grain pattern.
  • Periodically clean your table with a mild, non-alkaline soap and water using a soft sponge or cloth. Dry immediately with a soft cloth and buff lightly following wood grain.
  • Avoid the use of nail polish remover, alcohol or other solvents near the table.
  • Avoid polish that contains any silicones.